Data Protection Policy

Bestway (Holdings) Limited is committed to protecting your right to privacy as an individual. This affects you, not only if you are running your own business as a sole trader, or as a partnership, but also if you are an employee. We understand that the privacy of your information is very important to you. We are careful about the information we ask you to provide and only use your information to process orders and to provide you with the best shopping experience possible.

We have a data protection policy, an information security policy and other internal controls to ensure that our uses of customer information comply with the eight Data Protection Principles of good information handling which require that data is: fairly and lawfully processed; accurate and kept up to date; adequate; relevant and not excessive; kept no longer than necessary; processed in accordance with the rights of data subjects; held securely; and not transferred to countries without adequate protection.

We have set out below details of the information we will collect about you, how we ensure the security of your information and how we will use your information.

What personal information do we collect?

We only collect personal information that is knowingly and voluntarily given. Generally, this occurs when you register on the website, change your details, request a service, order products, email us, or provide us with feedback.

If you have given us permission to contact you about new features and special offers we may use the email address or mobile telephone number that you have provided us. We may use any of the telephone numbers that you have provided us in relation to any order you have made from us.

We monitor the way that you use the site to help us to develop the layout and design of the site and our products and service to you. Such information may include purchasing history or browsing patterns.

Cookies

Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognise your browser and to provide features such as storage of items in your Shopping Basket between visits. Cookies are not computer programs, and can't read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user's e-mail address etc. They only contain and transfer to the web site as much information as the users themselves have disclosed to that web site.

The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer. However, because cookies allow you to take advantage of some of our website’s features, we recommend that you leave them turned on.

Cookies make the interaction between users and web sites faster and easier. Without cookies, it would be very difficult for a web site to allow a visitor to fill up a shopping trolley or to remember the user's preferences or registration details for a future visit. This website uses cookies to allow customers to move from one part of the web site to another and to add items to the shopping trolley without having to login repeatedly.

How we store your personal information

We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access or improper use. No external access to the system is permitted.

We follow the strict security procedures required by European Law to ensure proper storage and careful disclosure of information so that nothing happens to your private details.

What we do with your information

We may have to disclose your information to third party contractors in order to process your delivery, however it will not be disclosed to any organisation outside ours and those of our affiliates for any purpose other than for the execution of your order unless required by law. We may also pass on some statistical information about our customers, sales figures, and related matters to reputable third parties, but these details will not include any infomration that identifies you personally.

Contacting us

If you have any questions about this privacy statement, you can contact us via our Feedback page.